FAQ
What is Delilah Olivia ?
Delilah Olivia is a private diamond sourcing service specializing in both natural and lab-grown diamonds. We focus on providing a transparent, educational, and personalized experience so clients can confidently select diamonds that match their vision, values, and budget.
Do you have inventory available to view online?
Yes, we offer a curated selection of diamonds available for viewing. Each diamond has been carefully sourced and selected to meet our standards for beauty, quality, and value.
Can I choose between natural and lab-grown diamonds?
Yes. We offer both natural and lab-grown diamonds. Each has its own unique value:
- Natural diamonds are formed over billions of years and carry rarity and historical significance
- Lab-grown diamonds offer identical physical and optical properties with greater accessibility and value
We help guide you through both options so you can choose what aligns best with your preferences.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. They are graded using the same standards and offer the same brilliance, fire, and durability.
What certifications do your diamonds come with?
We primarily work with internationally recognized grading laboratories such as GIA and IGI, depending on availability and stone type. Certification details are always provided before purchase.
How do payments work?
Once you select a diamond, payment is required to secure it. This may be a deposit or full payment depending on the supplier and availability. Final payment is required prior to shipping unless otherwise agreed.
What payment methods do you accept?
We primarily accept:
- Wire transfers (preferred)
- Bank transfers (where applicable)
- Credit and debit cards (subject to processing fees, approval, and transaction limits)
Wire transfers are the most secure and commonly used payment method in the diamond industry.
Please note: Accepted payment methods may vary depending on the value of the diamond and the total purchase amount. We will confirm the available payment options during the ordering process.
Do you offer financing or payment plans?
At this time, we do not offer financing directly. However, depending on the situation, a structured deposit option may be available for select purchases.
Can I return or exchange my diamond?
Due to the nature of individually sourced diamonds, all sales are considered final unless otherwise stated in writing. We encourage clients to review all details carefully before confirming a purchase.
Do you ship internationally?
At this time, we only ship within the United States.
As a growing business, our current focus is providing a seamless and secure experience for our domestic clients. We hope to expand our shipping options in the future as we continue to grow.
How do I know I’m choosing the right diamond?
We guide you through every step of the selection process with education, comparison, and honest recommendations. Our goal is not to pressure you into a purchase, but to ensure you feel confident in your decision.
What makes Delilah Olivia different from other jewelers?
At Delilah Olivia, we combine the convenience of a curated retail selection with the personalized experience of private diamond sourcing.
Unlike traditional jewelers that focus on selling existing inventory, we offer both carefully selected diamonds available for purchase and a private sourcing service tailored to each client’s unique preferences. Whether you’re searching for a specific shape, carat weight, certification, budget, or rare stone, we work to find options that align with your vision.
Our approach is centered on transparency, education, and trust. We believe purchasing a diamond should be informative, comfortable, and completely pressure-free. Our goal is to help you make a confident decision by providing expert guidance, personalized attention, and access to exceptional diamonds at competitive prices.
Who will I be working with?
You will work directly with Delilah Olivia, who is passionate about diamonds, customer experience, and helping clients feel comfortable and informed throughout the entire process.
Can I speak with someone before starting the process?
Yes. We welcome initial inquiries and questions before any commitment. Our goal is to ensure you feel comfortable and informed before beginning the sourcing process